Customer Service Policy

Overview

We are committed to providing every global customer with professional, transparent, and reliable customer service throughout the entire shopping process. This Customer Service Policy standardizes our official rules for order processing, logistics delivery, shipping benefits, return and refund procedures, and transaction specifications. All services are implemented uniformly for all regions worldwide, aiming to create a secure, consistent, and worry-free shopping experience for all users.

Order Processing & Shipping Service

All orders placed on our platform will be processed promptly after successful payment verification. Our standard order processing and shipment cycle is 1 to 3 working days. All in-stock items will be arranged for packaging and delivery within the stipulated time frame to ensure efficient order turnover.
We provide unified global delivery services for all products. The standard worldwide delivery time is 6 to 12 working days for all regions. There is no separate delivery time standard for domestic or international orders, and no expedited delivery option is available. Customers can enjoy stable and predictable logistics progress with unified delivery efficiency globally.
Free Worldwide Shipping is applicable to all products in our store. There are no shipping fees, handling fees, or any hidden freight charges for any valid order. All shipping costs are fully covered by our platform to bring cost-effective shopping benefits to every customer.

Transaction & Currency Standard

All product pricing, order settlement, refund calculation, and service fees on our website adopt a unified USD (United States Dollar) currency standard. All transaction data is settled in USD uniformly to ensure consistent, fair, and transparent pricing rules for global customers and avoid exchange rate differences and inconsistent settlement standards across different regions.

Return Policy

We support a customer-friendly long-term return service to fully protect consumers’ legitimate shopping rights. Our official return validity period is 60 days from the date of order delivery. Customers who are not satisfied with the purchased products or have reasonable return demands can apply for return service within the valid return period in accordance with our official process.
All return applications need to comply with our product return specifications. Returned items must be in intact, unused, and resalable condition with complete original accessories and packaging. We will strictly verify the status of returned goods after receiving the package. Only returns that meet the official standards will be approved for subsequent refund procedures.

Refund Policy

Once we receive and successfully verify your returned products, our team will immediately initiate the official refund process. The standard refund processing cycle is 5 to 10 working days. The refund will be returned to the original customer payment account in accordance with the unified USD settlement standard.
The refund processing time is uniformly implemented for all global customers without regional difference. We will complete internal review, verification, and fund settlement within the stipulated time to ensure efficient and standardized after-sales refund service.

Customer Support & Contact Channel

For any consultation and service demands including product inquiry, order status checking, logistics problem feedback, return and refund application, and after-sales problem solving, customers can get in touch with our team through the officialContact Us page. Our official service email and all valid contact channels are fully displayed on the Contact Us page.
Our professional customer service team adheres to efficient, polite, and professional service standards to respond to customer inquiries and solve service problems in a timely manner, ensuring every customer can obtain effective and reliable after-sales support.

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