Privacy Policy

Introduction

This Privacy Policy outlines how our website collects, uses, stores, protects, and discloses the personal information submitted by users during browsing, ordering, and after-sales service processes. As a professional global supplier of cleaning tools and household supplies, we attach great importance to user privacy protection and strictly abide by global data protection principles. This policy applies to all visitors, registered users, and customers who access our website and purchase our products. By using our website and placing orders, you fully acknowledge and agree to the practices described in this Privacy Policy.
Our core principle is to collect only necessary user information and fully protect your personal data security. We will never sell, rent, or illegally disclose your personal information to third parties for commercial purposes without your explicit authorization.

Information We Collect

We only collect essential personal information that is actively provided by users or automatically generated during normal website access, mainly including the following categories:
Personal Identification & Order Information: When you register an account, place a purchase order, or apply for after-sales service, we collect your name, email address, shipping address, contact information, and payment-related verification information. Such information is exclusively used for order confirmation, logistics delivery, after-sales processing, and identity verification.
Website Usage Data: During your visit to our website, we may automatically collect basic browsing data, including device type, browser information, access time, page browsing records, and website interaction data. This anonymous information cannot be used to identify individual users and is mainly used for website operation analysis, user experience optimization, and platform security maintenance.
Communication Information: When you contact our customer service team for consultation, feedback, or problem solving via our Contact Us page, we will retain your communication content and contact information to facilitate follow-up service tracking and problem resolution.

How We Use Your Information

All collected user information is used for legitimate, necessary, and limited business purposes, and we will not use your data beyond the scope stated in this policy. The specific usage purposes include:
  • Processing, confirming, and managing your orders, including payment verification, product shipment, logistics tracking, and delivery completion confirmation;
  • Providing after-sales services such as return application review, refund processing, and product consultation support;
  • Responding to your inquiries, feedback, and service requests in a timely and accurate manner;
  • Optimizing website functions, product display, and service processes based on user browsing and shopping habits to improve user shopping experience;
  • Maintaining website security, preventing abnormal access, fraudulent transactions, and other risky behaviors;
  • Sending necessary service notifications, including order status updates, logistics reminders, and after-sales progress notices.

Information Protection & Data Security

We adopt industry-standard technical and management measures to fully protect your personal information from unauthorized access, disclosure, tampering, loss, or misuse. Our website is equipped with secure data transmission and storage mechanisms to encrypt sensitive user data during transmission and storage. We have established strict internal data management specifications, limiting internal staff’s access to user information, and only authorized personnel can access user data for business processing needs.
We will take reasonable and effective emergency measures to control risks and protect user data security in the event of potential data security risks. However, no network data transmission method is completely risk-free, and we cannot guarantee absolute data security while ensuring the highest level of protection within the industry scope.

Information Sharing & Disclosure

We do not sell, trade, or transfer your personal private information to unrelated third parties. We may only share your necessary information with authorized third-party service providers under the following limited circumstances, and all third parties have signed strict data confidentiality agreements:
Third-party logistics and delivery service providers: We will provide your shipping name, address, and contact information to logistics providers only to ensure the smooth delivery of your ordered products. Third-party payment institutions: We will transmit necessary payment information to official payment channels for order payment verification and fund settlement.
In addition, we may disclose user information in accordance with mandatory legal requirements or official regulatory procedures to comply with applicable legal provisions and industry supervision requirements.

Cookie Policy

Our website uses standard browser Cookies to optimize user browsing experience. Cookies are small text files stored on your local device, which can record your browsing preferences, website access status, and page operation habits. These data help us remember user preferences, improve website access speed, and optimize page display effects.
You can adjust your browser settings to accept, reject, or clear Cookies according to your personal preferences. Disabling Cookies will not affect your basic browsing and order placement functions on the website, but may cause partial personalized service functions to be unavailable.

User Rights

As a user, you have the right to view, correct, and request the deletion of your personal information stored on our platform. You can also opt out of receiving non-essential service notifications at any time. If you need to inquire, modify, or clear your personal data, please contact us through the Contact Us page, and we will respond and process your legitimate request within a reasonable time.

Policy Updates

We reserve the right to update and revise this Privacy Policy irregularly according to business optimization and industry standard changes. Any updated policy will be officially displayed on our website page. The revised policy will take effect immediately after publication, and your continued use of the website and purchase of products will be deemed as recognition and acceptance of the updated policy terms.

Contact Us

If you have any questions, doubts, or requests regarding this Privacy Policy and your personal data protection, please contact our official team through the Contact Us page. Our dedicated service email and contact channels are all posted on the Contact Us page, and we will provide you with professional and targeted replies and support.

Â